湘西皇冠假日酒店
湖南-湘西经开区 湘西经开区湘西皇冠假日酒店5楼人力资源部（请从酒店员工通道乘电梯至5楼）
浏览（40515）职位描述
Position Summary职位概述 1.To direct the activities of Housekeeping daily operation to maintain and improve high cleaning standard of guestrooms and public areas as well as courteous service to guest. 指导监督客房部每天的运营，保证客房和公共区域都达到清洁标准以及所有员工的对客服务水准。 2.To establish the skills analysis manual for all the team member in Housekeeping Department. 亲自为本部门的所有员工制定职业技能分析。 3.To establish standard of cleanliness for all the area under his / her control. 确保所有区域都达到了清洁标准。 4.To institute working rules and practices to meet these standard. 建立一系列工作标准并且使员工达到标准要求。 5.To establish training program, methods and procedures for development of employees. 为员工制订设计培训计划、方法及步骤。 6.With the assistance of subordinates, to supervise team member of Floor Supervisors, Room attendants both in public area and guest rooms. Linen room attendants, Seamstresses, Carpet men, Order Takers, Clerks and Laundry Workers. 在助手的协助下，监督楼层主管、楼层服务员、布草房员工、缝纫工清洁工、定货员、文员及洗衣房员工的正常工作。 7.To balance team member working schedule to meet peak and slack periods and maintain a close payroll control. 平衡协调淡旺季的员工工作安排，维持控制工资成本。 8.To prepare annual uniform budget, annual Housekeeping FF&E and operating equipment budget in consulting with management and the relevant department. 制定每年的制服预算以及客房部的FF&E，在管理部门和其它相关部门的协调下经营制定设备装置预算。 9.To tour the guestrooms floors, back stairways, rooftop, offices and public areas to ensure the cleaning are well maintained. 巡视酒店各个楼层、安全通道、楼梯、顶层、办公室、所有公共区域，同样确保其清洁度。 Specific Job Knowledge, Skill and Ability工作技能技巧要求： 1.Strong leadership and people management skills, added with good training skills. 良好的领导和人员管理技能，附加培训技能。 2.Guest oriented and able to confidently build and exceed the service standards. 以客户为导向，并能够自信地建立和超过服务标准。 3.Strong interpersonal skills and attention to detail. 良好的的人际处理能力并关注细节。 4.Good knowledge of all Housekeeping areas, i.e. Guest floor, P.A operation Basic. 具有良好的关于管家部楼层，PA基本运作方面的专业知识。 5.Ability to be resourceful, creative and maintain flexibility. 具有策略性、创造性及灵活性。简历处理率
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6000 - 8000/月
5年经验
大专
全职
35岁以下
